Terms of service
These Terms of Service govern your use of the Vesna Kombucha website and the purchase of products from us. By using our website or placing an order, you agree to be bound by these Terms.
1. About Us
Vesna Kombucha ("we", "our", "us") is a business selling handcrafted kombucha and related products.
Contact details:
Business Name: Vesna Wellness Limited
Email: vesnakombucha@gmail.com
Website: vesnawellness.co.uk
2. Eligibility
By placing an order, you confirm that:
- You are at least 18 years old or have permission from a parent or guardian.
- The information you provide is accurate and complete.
- You are legally capable of entering into binding contracts.
3. Products
We make every effort to accurately describe our products, ingredients, flavours, and packaging.
As our products are handcrafted and naturally fermented, slight variations in taste, appearance, colour, carbonation, or sediment may occur and do not constitute a defect.
Product images are for illustrative purposes only.
4. Ordering
When you place an order, you are making an offer to purchase products from us.
An order is only accepted once we send an order confirmation email.
We reserve the right to refuse or cancel orders where:
- Products are unavailable.
- Payment cannot be processed.
- Pricing errors have occurred.
- Fraudulent or suspicious activity is suspected.
5. Pricing and Payment
All prices displayed on our website are in Pounds Sterling (£).
Payment must be made in full at the time of ordering through our approved payment providers.
We reserve the right to change prices at any time, but changes will not affect orders that have already been accepted.
6. Delivery
Delivery times are estimates only and are not guaranteed.
Please refer to our Shipping & Delivery Policy for further information regarding processing times, delivery services, delays, and lost parcels.
Risk in the products passes to you upon delivery.
7. Returns and Refunds
Due to the perishable nature of our products, returns are generally not accepted.
Refunds and replacements may be available where products are damaged, faulty, or incorrectly supplied.
Please refer to our Returns & Refunds Policy for full details.
8. Product Storage and Consumption
Our kombucha is a live fermented product.
Customers are responsible for following any storage instructions provided on the product packaging.
We recommend refrigerating products upon receipt and consuming them before the stated best-before date.
9. Allergens and Dietary Information
We provide ingredient and allergen information to the best of our knowledge.
Customers are responsible for reviewing product information before purchase.
If you have allergies, intolerances, medical conditions, or dietary concerns, please contact us before ordering.
10. Intellectual Property
All content on this website, including text, images, branding, logos, product names, graphics, and designs, is the property of Vesna Kombucha or its licensors.
You may not reproduce, distribute, modify, or use any content without our prior written permission.
11. Website Use
You agree not to:
- Use the website unlawfully.
- Attempt to interfere with website security or functionality.
- Introduce viruses, malware, or harmful code.
- Copy or misuse website content.
We reserve the right to suspend access to users who breach these Terms.
12. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so under applicable law.
To the fullest extent permitted by law, Vesna Kombucha shall not be liable for:
- Indirect or consequential losses.
- Business losses, loss of profits, or loss of revenue.
- Delays caused by circumstances outside our reasonable control.
Our total liability relating to any order shall not exceed the amount paid for the relevant order.
13. Force Majeure
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to severe weather, transport disruption, strikes, power failures, pandemics, or governmental actions.
14. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
15. Changes to These Terms
We may update these Terms from time to time.
Any changes will be posted on this page and will take effect immediately upon publication.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact Us
If you have any questions regarding these Terms, please contact:
Vesna Kombucha
Email: vesnakombucha@gmail.com
Website: vesnawellness.co.uk